Former Texas Rep. Suzanna Gratia-Hupp, whose parents were murdered before her eyes in the Kileen, TX, Luby's massacre, testifying before Congress:
Money quote at the very end.
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So much for customer service
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Quoth The Raven laments its death, and sees an opportunity.
Everywhere you go, everything you do, every service you pay for—it feels
like customer se...
1 day ago
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