"Thank you and farewell," read the somber subject line in my email. The sender was Smith & Hawken, purveyor of pricey garden tools.
I guess I lost that game of chicken. I'd been waiting for a mid-summer sale to replace my cheesy plastic garden chairs with some of that fancy teak "outdoor furniture" they sell… or used to sell.
Smith & Hawken, a subsidiary of Scotts Miracle-Gro (SMG), just bit the dust -- so to speak.
...
A shopping opportunity, you think? Maybe not. The "final liquidation sale" isn’t as enticing as it sounds. Especially right now, but more on that later.
So much for customer service
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Quoth The Raven laments its death, and sees an opportunity.
Everywhere you go, everything you do, every service you pay for—it feels
like customer se...
1 day ago
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